About the Role:
Join an industry-leading MSP and cloud consulting business at an exciting phase of growth. This is a fantastic opportunity to work fully remotely with some of the top AWS and Azure partner talent in the sector, contributing to the management and evolution of high-scale operational environments. As a Cloud DevOps Support Engineer, this position is predominantly operational (80%), with opportunities for rotation into project delivery and solution development to further enhance technical skills and cloud expertise.
You'll play a critical part in optimising and supporting our customers’ AWS and Azure environments, leveraging your Infrastructure-as-Code (IaC) proficiency, automation skills, and passion for cloud technology. This role suits a coder by nature who enjoys troubleshooting complex technical problems in cloud-native and hybrid settings, ensuring the highest standards of reliability, efficiency, and innovation. The successful candidate will be directly involved in managing our customer cloud platforms for a diverse enterprise client base, acting both as a trusted technical expert and a collaborative team player.
What you will be doing:
Operational Cloud Support
* Providing technical support and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery.
* Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection.
* Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset.
* Supporting cost optimisation (FinOps) and security posture improvement across client deployments.
Automation, IaC, and CI/CD
* Build, optimise, and manage Infrastructure-as-Code (IaC) templates and automation scripts—primarily using Terraform, CloudFormation, ARM / Azure Bicep, and related tools.
* Develop, maintain, and enhance CI/CD pipelines and GitOps workflows to accelerate cloud deployments and streamline operational changes.
* Participate in release management, change configuration, and cloud resource lifecycle operations.
Project Delivery & Skill Development
* Rotate into project-based delivery assignments to participate in cloud migration, modernisation, and optimisation engagements, building hands-on expertise and expanding knowledge of new services (including AI/ML/GenAI when relevant).
* Contribute to knowledge sharing and continually develop skillsets by collaborating with cloud architects, engineers, and product specialists.
Collaboration & Continuous Improvement
* Work closely with service desk, SREs, developers, and security teams to resolve incidents, enhance reliability, and adopt best operational practices.
* Document technical solutions, create playbooks, and recommend process improvements to drive efficiency and standardisation.
* Promote a culture of automation, continuous learning, and operational excellence within the cloud team.
What we are looking for:
* Solid, hands-on experience supporting, configuring, and troubleshooting AWS and/or Azure environments in large-scale or MSP settings.
* Diligent and client-focussed mentality ensuring customer outcomes are maintained.
* Expertise in moving Windows Server workloads to AWS Workspaces or Azure AVD/ Workspaces is advantageous.
* Proficiency in Infrastructure-as-Code (Terraform, CloudFormation, or equivalent), with a strong automation and scripting background (Python, PowerShell, or Bash).
* Direct experience with cloud platform operations, monitoring, and incident response, including root cause analysis and problem management.
* Demonstrated ability to manage CI/CD tools, source control (Git), and modern DevOps workflows.
* Enthusiasm for collaborating with diverse technical teams and mentoring less-experienced team members.
* AWS Associate certification required; willingness to achieve AWS Professional (DevOps or Solutions Architect). Azure certification or experience highly valued.
Success will look like operational excellence, automation and productivity as well as continuous improvement and learning in the role. If this sounds of interest, please apply using the link or reach out to Jack directly!