INTERVIEWS ARE EXPECTED TO BE HELD ON WEDNESDAY 16TH JULY 2025 We will be reviewing applications for this position as we receive them, so please ensure you upload all relevant documents to your application when submitting your application. We will be arranging interviews in line with this arrangement. The University At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community. We inspire our people to do extraordinary things and we invite you to join our fantastic team. Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. At the University we promote and actively champion equality, diversity and inclusion. It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. For more information on our EDI strategy and values, click here The Role and Department The Accounts Receivable Senior Assistant is a role within the Finance Department which includes the transactional processing areas Accounts Payable, Accounts Receivable, Treasury & Cash Management and Capital Management as well as the Financial Accounting functions. The Accounts Receivable Senior Assistant will report to the Accounts Receivable Assistant Manager this is a business facing function supporting the organisation as a whole and at all levels with respect to Accounts Receivable andthe tasks associated with the role include: Processing of internal and external invoicing in a timely manner Processing of receipts to customer accounts in a timely manner Apply unapplied receipts in a timely manner Assist all student help desk services, e mails, webpages etc Provide a responsive and proactive support service for stakeholders Ensuring the Universities regulations and policies are adhered whilst dealing with student and Commercial customer accounts Support the maintenance of Customer accounts within the Accounts Receivable ledger Providing information for the support of Management Information packs Provision of face to face various services relating to students Assist in the maintenance of Accounts Receivable SharePoint site Maintain and update the team Standard Operating Procedures to ensure they reflect current practices Assist with direct debit collection services. Process adjustments to charges arising for a variety of reasons with prior approval. Any other duties associated with the post This is a hybrid role so will involve a minimum of 40% (2 days) in the office each week. From early 2025 the base location for this role will change from our Durham City Centre site to our exciting new professional services hub based at Boldon House. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House will bring a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more about this project, please visit this webpage: Boldon House - Durham University. Further information about the role and the responsibilities is at the bottom of this job description. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: • 27 Days annual leave per year (in additional to 8 public holidays and 4 customary days per year), a total of 39 days. • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. • Discounts via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. • On site nursery is available plus access to holiday camps for children aged 5-16. • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • The opportunity to take part in staff volunteering activities. • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers) • If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications, to IT skills, courses and apprenticeships. • Generous pension schemes. Discover more about our total rewards and benefits package here. What you need to demonstrate when you apply To be considered for this role, here are the skills/experience we're looking for: Qualifications/Experience 1. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience. 2. Experience of working in a team delivering customer focussed administrative services or having relevant qualifications for the role. 3. Experience of managing time to meet deadlines. Skills/Abilities/Knowledge 4. Good spoken and written communication skills. 5. Good digital skills including experience in using digital devices and apps including [the internet, email, digital communication tools, Microsoft 365 applications, digital booking systems]. 6. Committed to training/continuing professional development. 7. Ability to solve problems as part of a team and resolve straightforward issues. 8. Ability to provide advice and guidance to a range of colleagues and customers. Desirable Criteria 9. Previous experience of working in a large organisation How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails What you are required to submit: • A CV • A covering letter which shows examples of how you meet all of the criteria within the Person Specification Contact details If you would like to have a chat or ask any questions about the role, Angela Shelton would be happy to speak to you. She can be contacted via email at a.m.shelton@durham.ac.uk Closing Date : 6th July 2025 Expected Interview Date: 16th July 2025 Typical Role Requirements Here are the kind of activities that you'll be asked to undertake and ways in which you'll be expected to operate. Service Delivery • Provide an excellent and timely service to our students, your colleagues and anyone else you come across as part of your role. • Log, record and pass on information for use by others. • Carry out some tasks that may require specialist skills. • Follow established procedures when carrying out your role and vary or refer to more senior colleagues when necessary. • Collect, organise and record data and information accurately for use by others. • When carrying out your role, apply relevant industry and regulatory standards • Use standard office-based devices and applications such as word, excel and power point to deliver services. • Collate and distribute information e.g. meeting papers for use by others. • When carrying out your role, carry out standard checks and follow professional and regulatory requirements e.g. security standards when handling and archiving data and information. • Provide support for meetings, working groups and committees by preparing related documents. Teamwork/Liaison • Help to move, set-up and maintain any facilities, equipment or tools. • Help your colleagues when required with other key activities undertaken within your service. • Help and cooperate with the rest of your team on operational matters to help achieve shared objectives. • Liaise with staff in other areas to ensure that services are being delivered in an efficient and collaborative way. • Help team members carry out stock and inventory checks. Communication/Personal • Show a commitment to equality, diversity and inclusion and the University's values. • Follow established procedures to respond to queries and bring any complex issues to the attention of more experience team members. • Respond to queries by providing routine information and signposting to additional guidance. • Any other reasonable duties. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.