Company description
Location: Newcastle Upon Tyne (3x per week in the office)
Employment Type: Full time permanent
Salary: Competitive salary
Hours: 37.5 hours Monday to Friday
Think the AA is just about roadside assistance? Think again!
As one of the UKs most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, weve got you covered. Our mission is to keep Britain moving, and were looking for dedicated individuals to join our team. Ready to join us?
#LI-CL1 #LI-Hybrid
This is the job
Join our dynamic Large Loss Team as a Technical Personal Injury Claims Handler, where youll manage a portfolio of complex and high-value personal injury claims, including serious cases involving significant injuries and substantial settlements. These cases include serious injuries such as brain trauma, chronic pain, fractures requiring surgery, and polytrauma, giving you the opportunity to make a real impact in people’s lives.
This is more than just a job it’s a chance to be part of a team that values technical excellence, collaboration, and continuous development.
What will I be doing?
As a Technical Personal Injury Claims Handler, you’ll play a key role in managing complex motor claims with precision and professionalism. Your day today will include:
* Assessing indemnity, liability, and quantum on motor claims to ensure thorough investigations and cost effective outcomes
* Applying strategic thinking and commercial awareness to settle claims efficiently keeping lifecycles short and indemnity spend low
* Delivering world-class customer service, ensuring every customer is treated fairly and in line with industry and company standards
* Proactively managing your caseload, staying on top of correspondence and tasks within service level agreements (SLAs)
* Negotiating settlements on third-party claims with confidence and clarity
* Enhancing the customer experience by identifying gaps in legal panel performance and driving improvements
* Keeping your technical knowledge sharp, staying up to date with market trends and legal developments
* Building and maintaining strong relationships with suppliers to support smooth claim resolution
* Ensuring reinsurer reportable claims are accurately updated and communicated to senior management
* Supporting departmental projects focused on cost, service, and process efficiency
* Handling referrals from the PI department for all cases valued at £25k and above, offering expert guidance and resolution
What do I need?
To thrive in this role, you’ll ideally bring:
* At least 5 years’ experience handling complex personal injury claims (Claimant or Defendant) valued over £100k
* Excellent communication skills both written and verbal with the confidence to negotiate effectively
* Strong time management and organisational abilities, with a sharp eye for detail
* The ability to assess evidence and make sound, commercially driven decisions
* A proven track record in managing multi-track bodily injury claims, including those involving liability disputes
* Solid knowledge of indemnity, liability, and quantum issues
* A comprehensive understanding of cradle-to-grave claims handling, covering:
o Personal injury claims (MOJ, Scottish, and fast track)
o Advanced liability
o Credit hire
o Fraud awareness
o Principles of indemnity
o RTA requirements and Article 75
Additional Information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.