(Closed) Residential Management Group (RMG)
About us: One of the UK's largest Property Management companies, Residential Management Group, has an opportunity for an experienced Senior Service Charge Analyst, based at our Hoddesdon Head office, to support the property management function in delivering high-quality service to clients. The role involves providing information on all aspects of property finances to both internal and external customers.
Where will I be working: This is a full-time, office-based role at our Hoddesdon offices, EN11.
Role Purpose: As a Senior Service Charge Analyst, you will provide essential financial support to property managers, prepare documentation for client meetings, and assist in budget processes. Your role is crucial for ensuring accurate financial reporting and client satisfaction.
Key Responsibilities:
* Produce and review periodic financial reports (weekly/monthly/quarterly) based on client requirements.
* Calculate voids on semi-complete sites.
* Assist property managers with ad-hoc financial queries from customers and clients.
* Prepare 6-month and annual service charge accounts for key client developments.
* Submit client VAT return calculations as required.
* Provide escalation support for complex queries/problems for internal and external customers.
* Liaise with clients to discuss account content.
* Follow and adhere to company processes, procedures, and policies.
Skills and Experience:
* Experience in service charge accounts preparation and dealing with accountants/audit queries.
* Proficiency in Microsoft Word, Outlook, and Excel (Intermediate level).
* High attention to detail and strong time management skills.
* Excellent communication skills with a high standard of customer service.
* Ability to make decisions independently and collaboratively, supported by evidence.
Preferred Qualifications:
* Member level IRPM (Institute of Residential Property Managers).
What's next?
If you meet the criteria and are ready to advance your career, click apply. You will be redirected to our careers site for more details, a full job description, and the application process.
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