What we're looking for:
Are you a seasoned leader with a proven track record in the hospitality realm? As the Hotel Manager, we're seeking someone with exceptional organisational skills, a strategic mindset, and a flair for team collaboration. Your ability to inspire and develop a talented team coupled with a sharp focus on operational efficiency and guest satisfaction, will drive our hotel towards excellence. We value proactive problem-solving, financial acumen, and a passion for staying ahead in the dynamic world of hospitality. If you're ready to lead with finesse, innovate with vision, and play a key role in our hotel's success story, we invite you to step into this pivotal leadership role.
Day in the life of:
Working closely with the
General Manager, this role will form a valuable part of the hotel’s executive
team. You will be expected to demonstrate a proven track record of driving
change, implementing and maintaining high standards and will be a natural leader
to our workforce.
Example Key
Responsibilities:
* Support everyday activities, planning and assigning
work ensuring to always have the right staffing numbers
* Ensure a safe and secure environment for guests,
team members and hotel assets in compliance with the hotel’s policies and
procedures and regulatory requirements
* Support the General Manager in the development,
implementation, and monitoring of financial and operational plans for the hotel
to ensure optimum guest satisfaction, sales potential and profitability
* Support the General Manager in preparing weekly revenue
forecasts and annual budget preparation
* Make recommendations for capital improvements to
enhance the assets of the hotel and/or company and brand loyalty
* Interact with guests and external contacts including
current and potential clients, government officials, travel industry
representatives, suppliers, competitor’s local community members
* Make sure the hotel delivers the highest level of
guest satisfaction through superb guest services and amenities
* Acting as the hotel’s guest feedback champion
* Responsible for driving and auditing hotel
cleanliness
* Line Management for Houskeeping, Maintenance and Front Office
* Responsible for welfare of the team and positive
culture
* Driving standards across the hotel (uniform, SOP’s
etc.)
* Key part of internal committees regarding the team,
community, and guest
* Undertaking project work
* Champion and driver of brand standards and quality
assurance performance
* Holiday cover for the General Manager
* Supporting the General Manager with driving internal meetings
including daily briefing meetings, HOD meetings etc.
* Responsible for the Health and Safety / FIRE
planning and compliance with support from the maintenance team
* Team member coaching/training alongside Line Management duties
* Excellent
organisational and leadership skills
Line Management Duties:
* Carrying
out HR duties, such as interviewing, 1:1’s, appraisals, and personal
development of team members
* Promote
teamwork and quality service through daily communication and coordination with
other shifts
* Delivering
training and coaching to team members. Spotting re-training needs when they
arise
* Ensuring
the team’s continual development, taking advantage of any training, workshop,
and further education opportunities
* Appropriate
absence management
* Rota
duties, in line with the needs of the business
What you'll get in return:
* Exclusive Team Member discounted stays
and 50% off F&B across the leaf HOSPITALITY portfolio
* Continuous learning & development
opportunities
* Free access to 24/7 employee assistance
program
* Team member of the month - £100 and Team
member of the year - £500
* Competitive
pay and package including bonus scheme
* Additional
annual leave and family leave
* Additional
pension contribution
This hotel is managed by leaf HOSPITALITY who is a
hotel management company that has one simple value that underpins everything we
do: be excellent. We work with branded and independent hotels. Our vision is to
be a leader in the market where every member of our team plays a part in
delivering excellent service to our guests, owners, and team members.
#BeExcellent #BeHuman #HaveIntegrity