Administration Team Leader
Job Type: Permanent / Full Time
Department: Swiss Time
Location: Essex
Reports to: Assistant Manager
Direct Reports: 5+
Salary: £30,000 per annum
About the Role
We are seeking an experienced and driven Team Leader to lead, inspire, and develop a high-performing team within Swiss Time Services. In this role, you will ensure operational excellence, regulatory compliance, and efficient processes that support both departmental and organisational objectives. You will play a critical part in creating a motivated, well-trained, and engaged team that delivers outstanding results for internal and external stakeholders.
Key Responsibilities
* Lead, coach, and motivate team members to achieve individual KPIs and departmental goals
* Set clear performance expectations and lead by example
* Create an engaged, informed, and high-performing team culture
* Build a positive and inclusive environment that encourages development and accountability
* Ensure team members are multi-skilled across operational disciplines
* Organise team resources effectively to meet business needs and deliver operational consistency
* Drive financial and operational performance while controlling costs
* Monitor and improve operational efficiency in line with business requirements
* Address performance with a coaching mindset, supporting continuous improvement
* Ensure adherence to regulatory requirements, company policies, and operating procedures
* Maintain a safe, secure, and compliant working environment
* Keep the team up to date with regulatory changes and ensure understanding is consistently validated
* Work cross-functionally to drive operational improvements and efficiencies
* Promote teamwork, knowledge sharing, and best practice across departments
* Act as a key advocate for collaboration within the organisation
* Lead and implement change initiatives (process improvements, new ways of working, policies)
* Ensure smooth adoption of change with minimal disruption to operations
* Promote continuous improvement and innovation within the team
* Deliver clear, effective communication to enhance team understanding and performance
* Build strong relationships with colleagues and stakeholders
* Ensure key messages are understood, reinforced, and followed up
Essential Requirements
* Proven experience managing teams in an operational environment
* Strong leadership and organisational skills
* Experience with performance management frameworks and KPI delivery
* Excellent verbal and written communication skills
* Strong interpersonal and stakeholder management abilities
* Demonstrable experience in process optimisation and operational efficiency
* Track record of delivering change, transformation, or projects
* Excellent problem-solving and decision-making skills
* Strong business acumen and commercial awareness
* Ability to work in a dynamic, fast-paced environment
What We Offer
* Competitive salary + benefits package
* Career development and progression opportunities
* Collaborative and supportive working environment
* Opportunity to lead impactful operational initiatives
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