Customer Service Representative
đź“Ť Location: Rochdale
🕒 Hours: 8:30am – 4:30pm (flexibility available)
🏡 Hybrid Working: 2 days in the office, 3 days working from home
💰 Salary: £25,000 – £26,000 (depending on experience)
🌴 Holiday: 28 days + bank holidays
đź“„ Contract: Permanent
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive environment? We’re looking for an enthusiastic and reliable Customer Service Representative to join our client in Rochdale.
About the Role:
As a Customer Service Representative, you will be the first point of contact for the valued customers. You’ll handle a variety of customer service tasks including responding to enquiries, processing orders, and ensuring a smooth and positive experience for every customer.
Key Responsibilities:
Manage inbound calls and emails, providing top-tier customer service
Process orders and track deliveries
Resolve customer queries in a timely and efficient manner
Liaise with internal departments to ensure customer satisfaction
Maintain accurate records in our CRM system
Dealing with price quotations
Chasing deliveries/Obtaining POD’s with carriers
Requesting Uplifts with carriers
Sending samples out to customers
Liaising with the sales force & outside warehouse provider on a daily basisWhat We're Looking For:
Previous customer service experience (FMCG sector experience is a bonus)
Excellent communication and problem-solving skills
Confident working independently and as part of a team
Strong attention to detail and organisational skills
Comfortable with hybrid working arrangementsWhy Join our Client?
Flexible working hours to support work-life balance
Hybrid model: 2 days in the office, 3 days from home
Competitive salary with growth opportunities
Generous holiday allowance: 28 days + bank holidays
Friendly, supportive team environmentIf you have a background in customer service and want to be part of a company that values its people, we’d love to hear from you!
đź“© Interested? Apply now
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy