* Locations: Glasgow, United Kingdom; Dundee, United Kingdom (Hybrid)
* Working Pattern: Full Time
* Number of Openings: 1
* Apply Before: 01/07/2026, 11:55 PM
We are currently seeking a talented Lead Application Operations Engineer to join our Applications & Platforms branch, part of the Chief Digital Office, where we are responsible for delivering, supporting, and managing our essential business applications and platforms. You will lead a team of senior engineers, providing support for our critical systems and ensuring optimal performance.
In this key role, you will work closely with internal and external stakeholders, applying your technical expertise and strong problem‑solving skills to resolve complex, high‑priority incidents. You will play a vital part in maintaining application availability and reliability through effective monitoring, maintenance, and configuration oversight.
We are looking for experienced IT leaders with a broad technical background in supporting infrastructure, cloud, and enterprise systems. The ideal candidate will be adept at navigating complex digital environments and communicating effectively with stakeholders at all levels, both technical and non‑technical. Please note, this position is not within a DevOps capacity.
At this role level, you will:
* liaise with leads within IT operations on how applications are performing and changes that need to be put in place
* potentially manage and maintain certain aspects of an application (depending on the complexity and size of a project, and the likely impact it will have on the business)
Responsibilities
* Manage service components to ensure they meet business needs and performance targets
* Lead the investigation and resolution of complex incidents
* Take accountability for issues that occur and be proactive in searching for potential problems
* Initiate and monitor actions to investigate patterns and trends to resolve problems
* Effectively consult specialists where required
* Determine the appropriate remedy and assist with its implementation
* Determine preventative measures
* Take inputs and establish coherent frameworks that work
* Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library)
* Draft and maintain procedures and documentation
* Understand the core technical concepts related to the role, and apply them with guidance
* Identify process improvements and contribute to the definition of best practice
* Offer recommendations on the best tools and methods to use
Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each.
Essential Experience
* Demonstrable experience leading teams in managing and supporting a diverse portfolio of business‑critical applications, with a proven track record of leading multi‑disciplinary teams through complex incident investigations and resolution.
* Proven ability to drive continuous service improvement by challenging established practices with evidence‑based strategies, including delivering large‑scale projects in line with methodologies such as ITIL, Prince 2, or Agile.
* Demonstrable ability to provide advanced technical support and act as an escalation point for complex issues, with hands‑on experience in diagnosis and resolving problems across multiple platforms (e.g. Windows, Linux, networking, AWS Public Cloud services).
Behaviours
* Leadership (Level 4)
* Communicating and Influencing (Level 4)
Technical / Professional Skills
This role is aligned to Lead application operations engineer within the Digital, Data and Technology Profession.
How to Apply
Apply online. Submit a CV and a Supporting Statement (no more than 1000 words) that demonstrates how you meet the experience and behaviours listed in the Success Profiles.
Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation. We are a Disability Confident Employer and will consider and implement reasonable adjustments throughout the recruitment process.
Right to Work in the UK
Social Security Scotland is an approved sponsor under the UK Visa and Immigration (UKVI) Skilled Worker route.
#J-18808-Ljbffr