We are recruiting for a Patient Safety Reviewer to join our team at Oxford Health NHS Foundation Trust. You'll work with the Patient Safety Team, Directorate Governance Teams, Family Liaison Officers and Complaint Managers to lead a high quality process for reviewing and identifying learning from Patient Safety and/or complex complaints.
This is a full time role (37.5 hours per week) based at our Littlemore Mental Health Centre with travel required across our Trust directorates so you will need to have the ability to travel freely between sites.
You will be a key member of the incident response function in patient safety reviews and/or complex complaints ensuring that an effective review takes place in order to identify learning and required changes in practice to prevent or reduce the likelihood of reoccurrence.
This is a challenging but rewarding role within a busy and small team (8 people) where you'll work collaboratively with clinical staff and patient/family to identify areas of improvement and make a positive impact in our aim to deliver our services successfully to the highest standard. You'll be working in a restorative, just and learning culture determined to make positive changes for the future.
Main duties of the job
This role covers the Buckinghamshire Mental Health Directorate, however we do cover all directorates in the Trust which include Community, Mental Health and Forensic/Specialised Services so you will have the opportunity to gain knowledge of many different services/teams, and different types of incidents (although due to nature of our service self harm/suspected suicide are the majority of reviews).
* Be an expert in Patient Safety and reviews, techniques and practice, including Systems Engineering Initiative for Patient Safety (SEIPS) and Human Factors
* Monitor and interpret national guidance and policy in order to ensure that Trust procedures and practice comply or exceed best practice
* Review patient safety incidents and/or complex complaints, acting as a role model and expert advisor for other staff involved in the reviews ensuring that all reviews are carried out to the highest possible standards
* Produce high quality reports that identify the system and process factors that led to the incident/complaint occurring, suggesting safety actions for change in practice
* Analyse themes and patterns from incidents and complaints to support learning and changes, presenting these in internal forums
* Work flexibly as part of wider Patient Safety, undertaking duties and activities relevant to level of post to improve the experience of patients and staff
Person Specification
Experience
* Experience of investigating incidents/complaints
* Evidence of having undertaken review training and ability to apply methodology to a wide range of types of incidents and service areas.
* Evidence of postgraduate study and development
Qualifications
* Postgraduate qualification in Patient Safety, nursing/health-related topic, or equivalent experience
* Registered Health professional
Knowledge
* Broad knowledge of clinical and managerial systems and processes and clinical intervention across disciplines and service areas.
* Ability to convey, with high levels of sensitivity and understanding, extremely distressing information to patients and carers.
* Excellent verbal and written communication skills
Skills
* Demonstrate Adaptability, Assertiveness, Initiative, Reliability, Sensitivity and Reflective in approach
* Accurate completion of task to high standard
* Excellent verbal and written communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Benefits
* Excellent opportunities for career progression
* Individual and Trust wide learning and development
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
* NHS Discount
* Lease car scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (waiting lists may apply)
* Staff networking and support groups
£49,387 to £56,515 a year per annum | Pro rata
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