Engineer
Location: Remote
38.5 hours per week, three days 7.5 hours, two days 8 hours
Salary £36,000-£39,000 (DOE)
* 29 days annual leave, including statutory bank holidays
* Additional birthday holiday
* Holiday Purchase Scheme (on completion of probation period)
* Employee Benefits Scheme, including confidential counselling and 24/7 GP
* Company events and functions
* Free food days
* Free parking
* Close to shops and amenities
Purpose
* To act as a technical vehicle construction and repair expert.
* To provide assistance and support and develop the skills, knowledge and experience of Vizion office team so they become more efficient and effective.
* To carry out image-based desk top inspections and provide authority to independent and vehicle manufacturer repairers to agreed tolerance levels.
* To review cases of complaints involving technical vehicle construction and repair issues and provide guidance and recommendation on the best course of action.
* To conduct regular sample audit of the repair network based on Vizion's Repairer Audit Policy in relation to correct claim circumstances, method, and cost of repair.
Role Profile
* Improve knowledge of colleagues.
* Share knowledge and best practice.
* Desk based image assessment inspections.
* Technical complaint management.
* Resolution of escalated technical cases.
* Repair network audit and recommendation.
* Continual improvement of all measures.
* Develop solid and productive working relations.
* Competent knowledge of Vizion working practice.
* Work co-operatively and collaboratively.
* Implement new initiatives.
* Eliminate waste, mistakes, and errors.
* Build quality into systems of working.
* Minimise total cost by limiting variation.
* Promote quality and pride in workmanship.
* Ensure all records are maintained.
* Implement and promote Vizion values.
* Application of regulations, esp. DPA.
Person Specification
* IMI VDA - AQP accredited or working towards.
* A member (or working towards) Institute of Automotive Engineer Assessors.
* Insurance principles.
* Ability to accurately audit.
* Up to date industry and market awareness.
* Proficient in Microsoft Products (Word, Excel, PowerPoint).
* Articulate clear speech.
* Knowledge or have used Audatex, HPI, Glass and CAP products.
* Good organisation and time management.
* Ability to present data with meaning.
* Ability to present to large groups.
* Experienced, aware and compassionate.
* Familiarity with Autoflow Products.
To apply, please email your CV and covering letter to recruitment@vizionnetwork.co.uk
Closing date for applications is Friday 28th February 2025 at 5pm.
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