Customer Support Manager
Southern Region, Winchester / Eastleigh
Competitive salary + attractive benefits
At Miller Homes we build homes that bring people together, enhance communities, and protect our planet. We also create a better working environment for our people.
Responsibilities
* Own the customer journey post‑completion and deliver a world‑class customer experience.
* Utilise the pre‑completion checklist to ensure all new homes meet Miller Homes standards, customer expectations and the New Homes Quality Code.
* Communicate with customers after their move‑in to ensure they have no concerns and are settling into their new home seamlessly.
* Analyse defects reported by customers, ensuring work is attended to within agreed timescales and in line with service‑level agreements.
Qualifications
* Understanding of the New Homes Quality Code.
* General knowledge of NHBC technical requirements and guidelines.
* Natural and engaging communication style, with a passion for customer interaction and the ability to build trust with customers and contractors.
* Calm, professional handling of difficult customers and challenging situations.
Benefits
* Competitive basic salary.
* 26 days annual leave plus public holidays and your birthday off.
* Opportunity to earn a 10% bonus.
* Company car or a £5,000 car allowance.
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