1. Administrator (Pre-Need)
2. £25,884 per annum
3. Choice Office – Torquay – TQ1 1DE
4. Working Hours: 8 hours per day between 08:00 to 18:00
About Us
At Choice, we offer a sensitive, professional service to the families in our care, and we are leading the way in setting new standards of excellence within the profession.
The Opportunity
Are you a customer-focused professional with a can-do attitude and a knack for administration? Choice are looking for a dedicated Administrator to join our team. You will play a crucial role in supporting the sales of funeral plans, providing expert advice, and ensuring seamless operations within our extensive network of funeral homes. This is a unique opportunity to make a meaningful impact in offering a tailored service to each customer whilst working in a supportive and dynamic environment.
Key Responsibilities:
5. Customer Service: Provide an excellent customer service tailored to each customer to ensure their enquiry, and any specific needs are met
6. Communication: Write and distribute emails, memos, letters, and forms, and assist in preparing scheduled reports.
7. Administrative Support: Handle daily office tasks such as answering calls, processing payments, compiling spreadsheets, and filing.
8. Customer Interaction: Address administrative requests and inquiries from branch employees, clients, and third-party affiliates.
9. Record Keeping: Ensure accurate recording of all plan sales and redemptions, and maintain comprehensive administrative records.
10. Training and Development: Assist with employee training and support the rollout of new initiatives to promote best practices.
11. Reporting: Produce weekly KPI reports and monitor branch stationery orders, ensuring budget compliance.
12. Client Service: Provide quality service, handle client queries and complaints, and promote our full range of services including funeral pre-need plans and memorials.
What We're Looking For:
Essential Skills:
13. Customer-focused and results-oriented
14. Excellent communication skills, both oral and written
15. Competent in all aspects of administration
16. Strong telephone and interpersonal skills
17. Experience in a fast-paced environment with the ability to work under pressure
18. Strong numeracy, literacy, and reasoning abilities
19. Proficient in Microsoft Word and Excel
20. Ability to manage stressful situations
This role requires adherence to the Financial Conduct Authority (FCA) regulations. The successful candidate must:
21. Complete required training and assessments to become a competent plan seller
22. Engage in Continuous Professional Development (CPD) aligned with FCA requirements
23. Act in accordance with FCA Conduct Rules and Principles for business
24. Support and consider the needs of vulnerable customers
What We Offer
At Choice, we are committed to providing exceptional service and support to our clients and employees. We offer a comprehensive training program, opportunities for career development, and a supportive work environment where you can thrive and make a difference.
In addition to your salary, you will also receive:
25. 23 days annual leave, increasing to 26 days with service, plus bank holidays
26. An opportunity to join our Annual Reward Scheme
27. Life Assurance
28. Pension
29. Family and friends discounts
30. Christmas vouchers
31. Cycle to Work Scheme
32. Eye care
33. Refer a friend scheme
Ready to Apply?
If you are ready to take on this rewarding role and join a company that values dedication and excellence, we want to hear from you! Apply now and be a part of our compassionate and professional team.