Carmarthen, United Kingdom | Posted on 28/04/2026
* Country United Kingdom
* Postal Code SA31
Job Description
Client Relations Advisor
Location: Carmarthen Contract: Permanent, Full-time Hours: 37.5 hours, 9am – 5pm, Monday - Friday Start Date: ASAP
Do you enjoy speaking with people, delivering excellent service, and staying in control of a high volume of calls? We’re looking for a confident and professional individual to join our team in a fast‑paced, call‑focused role at the heart of our client experience.
In this role, you’ll create a strong first impression on every interaction, balancing efficiency with a personable approach to ensure callers feel heard, supported, and valued. You’ll bring a confident and professional telephone manner, setting the tone for a positive and seamless client journey from the very first point of contact.
What Will You Be Doing?
* Be the voice of our business, handling incoming calls with confidence, efficiency, and a calm, composed approach – setting the tone for every client interaction.
* Create strong first impressions that build trust, confidence, and reassurance from the very first conversation.
* Engage with clients through active listening and clear, empathetic communication, taking the time to truly understand their needs.
* Seamlessly connect clients to the right people by routing calls accurately across our offices, ensuring a smooth and efficient experience.
* Capture key details with precision and care, helping every enquiry progress effortlessly from first contact to resolution.
* Bring energy and positivity to the team, contributing to a collaborative, client‑focused culture where people enjoy coming to work.
* Play an active role in delivering a modern, consistent, and high‑quality client experience, ensuring every interaction is smooth, professional, and memorable.
Requirements
* Experienced in telephony and client communications – able to manage a high volume of calls and enquiries confidently.
* An exceptional listener and confident communicator, able to quickly understand needs and respond with clarity, empathy, and impact.
* Maintains a composed, positive, and professional approach, even when working at pace.
* Builds a strong understanding of the business quickly, enabling confident and informed support for every caller.
* Applies a keen eye for detail, ensuring accuracy and consistency across all interactions.
* Takes a proactive, solutions‑focused approach, with a genuine commitment to going the extra mile.
* Comfortable working across multiple systems, demonstrating confidence and efficiency in a digital environment.
What’s In It for You?
* A collaborative, friendly working environment with regular team connection days.
* 25 days annual leave (plus additional days with length of service).
* Option to buy or sell annual leave.
* Life Assurance.
* Pension Scheme.
* Contributions to gym membership.
* Career development and learning support.
At Redkite, we are committed to creating a diverse, inclusive, and supportive workplace where everyone is valued. We welcome applicants from all backgrounds, including gender, race, ethnicity, sexual orientation, disability, age, religion, and neurodiversity. We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive. If you need any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you. We believe that diversity strengthens our team and helps us better serve our clients.
#J-18808-Ljbffr