Our client is a well‑established and highly respected business operating within the trade and construction industry, based in Saffron Walden. Known for their exceptional customer service and reliability, they are currently seeking a proactive, hands‑on, and organised individual to join their team.
This is a dynamic, multi‑faced role that bridges the gap between daily hands‑on customer service and operational leadership. You will be the face of the business at the trade counter, a leader to the team, and a strategic partner to the owner. The ideal candidate will be just as comfortable answering sales inquiries and checking deliveries as they are analysing processes to improve business efficiency.
Responsibilities
* Overseeing and motivating a small, close‑knit team, ensuring daily tasks are completed efficiently and a positive work environment is maintained.
* Acting as the trusted second‑in‑command to the business owner, assisting with daily operational decisions and stepping in to manage things in their absence.
* Providing exceptional, hands‑on service to trade and retail customers visiting the counter.
* Confidently handling inbound phone calls, managing email correspondence, and processing sales inquiries and orders.
* Managing the procurement of products, maintaining optimal stock levels and negotiating effectively with suppliers.
* Checking, verifying, and logging incoming stock deliveries for accuracy and quality.
* Quality‑checking products prior to dispatch or delivery to clients to ensure 100% accuracy.
* Proactively reviewing existing operational processes and software systems, suggesting and implementing improvements to boost efficiency.
Requirements
* Previous experience working within the building, construction, or trade merchant industry is highly desirable.
* Proven experience supervising or leading a small team, with the ability to inspire and delegate effectively.
* Strong organisational skills with experience in purchasing, stock control, and logistics (Goods In/Goods Out).
* Comfortable using inventory/sales systems with a keen eye for improving digital or manual processes.
* Excellent communication skills, both face‑to‑face and over the phone.
* Proactive “can‑do” attitude – happy to roll up your sleeves and help where needed.
* High level of reliability and trustworthiness.
* Meticulous attention to detail.
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