Job Description
*Property Claims handling experience is essential to be considered for this role*
Job Title: Claims Technician - Domestic Major Loss
Location: Leeds (Hybrid)
Salary: up to £29k
The Opportunity:
* Support Loss Adjusters with Commercial Property claims, including Business Interruption and property damage
* Act as the first point of contact for policyholders
* Guide customers through the claims process with empathy and clarity
* Liaise with adjusters, contractors, and insurers to ensure fair, efficient claim resolution
* Ideal for someone who enjoys problem-solving, clear communication, and making a positive impact
Your Responsibilities Will Include:
1. Acting as the initial point of contact for customers, managing communication throughout the lifecycle of a claim
2. Assisting Loss Adjusters with claim investigation, triage, file setup, and technical support
3. Collaborating with contractors, brokers, and insurers to drive proactive claims resolution
4. Ensuring cases are updated, diarised, and closed efficiently while adhering to SLAs
5. Supporting complex or high-volume claims during surge periods
6. Participating in technical reporting and document...