Senior Product Support Engineer
Wolverhampton – On Site with some Hybrid working by agreement.
Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you—both in and out of work, including:
Benefits
* Competitive salary and annual bonus and pay review
* 25 days' holiday + bank holidays
* Private medical insurance
* Comprehensive health cash plan
* Flexible working options
* Pension (up to 10% employer contribution) and life assurance
* Early finish on Fridays
* Professional development, ongoing training, mentoring
* Onsite amenities: parking, restaurant, bicycle storage, showers
* Family-friendly and accessible workplace policies
Your Role
As a Product Support Engineer, you'll play a critical role in supporting our in-service aerospace products, providing technical expertise and innovative solutions to Prime Contractors, Airline Operators and Aftermarket teams. You'll also support the introduction of new products, ensuring readiness and maintainability from day one.
Key Responsibilities
* Deliver technical advice and problem resolution for in-service equipment (both externally and internally) and new product introductions.
* Monitor product reliability, identify fault trends and drive systemic improvements.
* Develop robust troubleshooting strategies at the system level.
* Prepare and deliver engaging training material for Aircraft Operators.
* Collaborate with Technical Publications to ensure accuracy of technical manuals and bulletins.
* Support development of repair schemes and management of rotable parts.
* Contribute to maintenance planning, direct maintenance cost analysis and in-service readiness.
* Represent Safran in technical reviews with customers and provide expertise to our Customer Response Centre.
What You’ll Bring
* Mechanical or electrical engineering background (Essential)
* Practical/hands‑on experience (Desirable)
* Knowledge of hydro‑mechanical or electro‑mechanical systems (Essential)
* Exposure to Highlift/Nacelle Actuation or Military systems (Desirable)
* Strong analytical and computer literacy skills (Essential)
* Experience with ILS/LSA methodologies (Desirable)
* Ability to think globally regarding the impact of product changes
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