Job Overview
We are seeking a friendly and organised Dental Receptionist to join our dental practice.
Ideally we are looking for someone that has experience in a dental practice and has dental nurse registration although nursing won't be the main job. Experience with Itero and Trioss scanners a plus for TCO.
The successful candidate will be the first point of contact for patients, responsible for managing appointments, handling administrative tasks, and ensuring a smooth operation of the reception area. This role offers an excellent opportunity to work within a professional healthcare environment, providing exceptional customer service and supporting the delivery of high-quality dental care. Prior office or administrative experience is preferred, along with a welcoming attitude and strong organisational skills.
Responsibilities
* Greet patients warmly and professionally upon arrival
* Manage appointment scheduling and cancellations efficiently
* Answer phone calls, respond to enquiries, and direct calls appropriately
* Maintain accurate patient records and update information as needed
* Handle administrative duties such as filing, data entry, and processing payments
* Ensure the reception area remains tidy and welcoming at all times
* Liaise with dental practitioners and other staff to coordinate patient care
* Assist with correspondence, including emails and letter writing
* Support the practice in maintaining compliance with health and safety regulations
Qualifications
* Previous office or administrative experience is highly desirable
* Excellent organisational skills with attention to detail
* Strong communication skills, both written and verbal
* Friendly, professional demeanour with a customer-focused approach
* Ability to multitask effectively in a fast-paced environment
* Proficiency in standard office software (e.g., MS Office suite)
* Knowledge of dental practice management software is a plus but not essential
* Ability to work well within a team and independently when required
Job Types: Full-time, Part-time
Pay: £14.00-£16.00 per hour
Work Location: In person