A leading financial services provider is seeking a Specialist Customer Care - Mortgages CME in Sunderland. In this role, you will support customers throughout their mortgage journey, managing inquiries and ensuring high-quality service. The ideal candidate will possess excellent communication skills, resilience, and may have a CeMAP qualification or experience in a regulated environment. The position operates on a flexible shift pattern and emphasizes collaboration across teams to enhance customer care services. #J-18808-Ljbffr