Job Description
At SIXT, we move fast, think commercially, and take ownership. The UK Damage Department plays a critical role in protecting our fleet and ensuring fair, consistent handling of all vehicle damage across the UK. As a Damage Agent, you will take full ownership of damage cases end to end, combining analytical thinking, sound judgement, and a strong customer mindset to deliver results.
This is a part-time position (20 hours per week) with a hybrid working arrangement, split 60% in the office and 40% working from home.
What you’ll do
Claims Management & Ownership: Take responsibility for investigating, managing, and monitoring all vehicle damage claims from start to finish. This includes initial file handling, quality checks, complaint management, and supporting new customer implementations, ensuring cases are handled efficiently and to a high standard.
Liability Decision-Making: Review claims thoroughly to identify quality or contractual issues and make clear, confident decisions on liability. Escalate complex cases including breach of contract, insurance-related claims, and fatalities in line with SIXT policies and governance.
Invoicing & Commercial Accuracy: Raise accurate and timely invoices in accordance with customer contracts, ensuring all charges are justified, transparent, and compliant with SIXT standards.
Debt Recovery & Resolution: Actively follow up with customers on outstanding balances and bad debt, working collaboratively and professionally to achieve resolution while protecting SIXT’s commercial interests.
Qualifications
What you’ll need to succeed
Experience: A minimum of 24 months’ experience in claims handling, damage management, insurance, or a similarly analytical and process-driven role.
Performance-Driven Delivery: Comfortable working to strict SLAs and KPIs in a fast-paced, performance-oriented environment, with a strong focus on accuracy, efficiency, and results.
Analytical & Learning Agility: Highly analytical with strong attention to detail. An agile learner who can quickly adapt to new systems, processes, and contractual frameworks.
SIXT Mindset: You take ownership, act with confidence, and think entrepreneurially. You are self-motivated, assertive, and collaborative, with the ability to work independently while contributing positively to a high-performing team.
Results Focus: Driven by outcomes and able to make strong business decisions that balance customer experience with commercial priorities.
Additional Information
* Competitive Compensation & Financial Security: Receive an attractive annual salary and a performance-based bonus. Secure your future with enrolment in SIXT\’s pension scheme
* Generous Time Off :Enjoy 22 days of annual leave plus bank holidays, pro-rated for part-time hours.
* Training & Professional Development: Benefit from paid training sessions and a variety of development opportunities to grow your career
* Exclusive Employee Benefits: Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme
* Wellbeing Support & Life Assurance: Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance
* Family & Employee Assistance: Benefit from family-friendly policies and receive support through our Employee Assistance Programme
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!