Due to our continued success, we now require a Customer Service Administrator to join our team asap as we expand the business. The role will be working as part of our wider Customer Service and Administration team at our Frimley Head office which also houses our distribution team. Working for a well known online retail brand assisting with customer service for multiple brands, you will be assisting with a mixture of customer service tasks both administrative and over the phone/email/webchat. We offer weekly pay, free onsite parking and a modern and friendly team environment. The role would suit candidates with previous customer service experience either gained from an office, retail or hospitality role now seeking to secure a customer service and admin role within a purely office based environment. We will also consider applications from recent College or University leavers seeking their first office job or those looking to return to work after a gap in employment.
Duties for the role will include:-
Taking inbound customer service calls and responding to resolve queries or provide customer information.
Answering incoming emails from customers regarding their orders and our products.
Liaising with customers via our Live Webchat system.
Placing orders onto the system and processing payments via our website portals.
Processing customer orders received by email, phone or our online portals onto the system for our customers across the UK.
Supporting several of our online brands.
Making outbound calls to customers who have not completed their online order fully
Using Shopify and Sage and taking payments.
Setting up new customer details onto the system.
Making customer detail changes and updates onto the in house database.
Responding to customer enquiries regarding products or customer orders and delivery info.
Resolving any customer queries regarding their order, delivery, or payment.
Dispatching orders from the website and tracking orders.
Liaising with courier companies if necessary.
Assisting with customer service and administration for our other brands in the business.
General office admin and support as required to ensure customer service is maintained to the highest level and all data and documents are correct.
Working across our in house systems so you should be a confident user of the PC and Microsoft packages too.
Assisting in our onsite retail outlet serving customers, taking orders and processing payments
Ideally you should have previous customer service experience, preferably gained within an office environment but it could be from a retail or hospitality role. You should have a confident telephone manner dealing with inbound and outbound calls. Excellent communication skills, verbal and written as you will be liaising with customers via email and the live webchat system. You should have accurate admin skills. Good PC skills and be quick to learn.
In return we can offer the opportunity to join a successful and growing company, with weekly pay, paid holiday accrual and free onsite parking.
Please submit your CV asap for immediate consideration