Technical Product Owner (AI/Chatbot)
£60,000 - £65,000 + Bonus
Hybrid - Manchester x2 days a week
Our client is a well-established gambling and gaming business with a strong digital presence and a growing focus on AI-driven customer experiences. They operate a live, customer-facing AI chatbot that plays a key role in customer support. Due to growth and increasing demand on the chatbot, they are now hiring a Technical Product Manager to take ownership of chatbot content and significantly improve the quality of AI conversations.
What You'll Do
* Own and maintain the chatbot knowledge base end to end
* Gather content from customer service, operational and commercial teams
* Rewrite and structure content specifically for AI understanding and intent handling
* Analyse real chatbot conversations to identify gaps, errors and edge cases
* Prioritise and deliver content improvements that enhance customer experience
What We're Looking For
* Hands-on experience working with chatbots, conversational AI or NLP systems
* Strong understanding of structured content, knowledge bases and information architecture
* Comfortable breaking down complex, human-written content into machine-readable formats
* A delivery-focused product manager who enjoys practical, detail-oriented work
The Setup
1. Sala...