Administration and Business Support - Beaumont Manor Care Home
Contract: Full Time
Shift Type: Days
Contracted hours: 40
Our private, luxurious care home is delightfully situated by the seaside in Frinton‑on‑Sea, which offers premium living for the elderly, comprising 70 bedrooms.
Customer Relations Manager | Frinton On Sea | 40 hours per week | Up to £40,000 per annum + bonus (Depending on experience)
Are you a personable, high‑energy professional with a talent for building meaningful relationships? Do you thrive on helping people make important decisions with reassurance, clarity, and empathy?
We’re looking for a Customer Relations Manager to represent our exceptional care home in Frinton On Sea. You’ll be the first point of contact for families seeking residential care for their loved ones and will guide them through one of the most important decisions of their lives with professionalism and compassion.
This role combines proactive and reactive customer engagement. You’ll also actively build the home’s profile in the local community by developing strong relationships with key referral sources, networking with prospective resident groups, and identifying opportunities for new business.
While experience within the care sector is not essential, you must be high‑energy, target‑driven, and passionate about delivering exceptional customer service. Your ability to convert enquiries into admissions, combined with a proactive approach to generating new business, will be central to achieving sales targets.
Location: Beaumont Manor care home, Kirby Road, Great Holland, Frinton On Sea, CO13 0FB
Reporting to: Regional Director
What You’ll Be Doing:
* Be the first point of contact for families, providing expert guidance with warmth and professionalism.
* Build strong local knowledge and networks to connect families to the care they need.
* Conduct engaging, personalised tours of the home, showcasing services, facilities, and community.
* Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
* Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
* Support marketing initiatives, community engagement, and local partnerships to raise awareness of the home.
* Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
Why join us:
This role is more than just a customer‑facing position; it’s a chance to genuinely support families at one of the most important moments in their lives. You’ll join a supportive, values‑led team with a competitive salary of £40,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across the community allows you to make a wider impact.
What we’re looking for:
* Excellent communicator with a warm, confident, and professional manner.
* Strong local knowledge of Frinton On Sea and the wider area, ideally with established networks.
* Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.
* Highly organised, proactive, and comfortable managing a schedule.
* IT literate and confident using CRM systems and reporting dashboards.
* Self‑motivated, energetic, and driven to deliver results.
* All appointments are subject to an enhanced DBS check.
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