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Customer Experience Specialist, Alcester
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Client:
Helping Hands
Location:
Alcester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ed53f135f661
Job Views:
7
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
Location: Alcester
Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.
Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire.
We are currently on the lookout for a candidate to join our growing Customer Experience Team at our Support Office based in Alcester.
The Customer Experience Team are on a mission to understand what's important to our customers and sharing this insight with the wider business. After all, who knows us better than our service users?
Main Responsibilities
* Previous experience working in a customer service environment is essential.
* Excellent listening, verbal, and written communication skills
* Strong organisational skills and an ability to prioritise tasks in a timely manner.
* Have a quality over quantity mindset.
* Be able to work in a blended environment dealing with calls/emails and administrative tasks.
* Be able to handle challenging conversations in a calm and professional manner.
* CRM knowledge and experience is useful, although training will be provided.
About You
The ideal candidate will embody our brand values, be warm and friendly with a genuine desire to do what's right. Your main responsibilities will be to build relationships with our current customers, by reaching out to them and gaining their all-important feedback on the service they are receiving. You will ultimately be the voice of the customer.
You will have the autonomy to plan out your day to ensure you achieve your daily/weekly tasks and be required to support our inbound service line, so having strong organisational skills and an ability to priorities tasks in a timely manner, is essential.
* Career progression opportunities
* Hybrid working, with 3 days at support office in Alcester
* 25 days annual leave(increasing to a maximum of 27) + Bank Holidays
* Blue Light Card offering discounts from business and services
* Access to our employee assistance programme
* Annual salary review
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
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