Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. This position is available on a 3 month contract basis, either on payroll as a fixed term contract or inside IR35 day rate. What You’ll Do Lead, support and develop the Service Desk team. Monitor performance and provide feedback to drive continuous improvement. Manage ticket escalations and ensure timely resolution of technical issues. Deliver hands-on support and troubleshoot hardware/software problems. Implement SLAs and process improvements to optimise service delivery. Build strong relationships with stakeholders and champion customer service excellence. What We’re Looking For Excellent communication and interpersonal skills. Strong organisational ability and a proactive approach. Proven experience in IT support, ideally with supervisory responsibilities. Solid technical knowledge (Windows, Microsoft 365, Azure, Intune, Active Directory). Familiarity with ITIL or other best practice frameworks. A passion for delivering outstanding customer service. Desirable: ITIL Foundation certification or higher. Experience in coaching or mentoring staff. K3CapitalGroup