Job Opportunity: Hospitality Associate for Boutique Hotels Across the UK
Company Overview
Join a network under the partner company of 100 Boutique Hotels across the UK, a global leader in hospitality.
Position: Hotel Host/Hospitality Associate
This role involves 30% receptionist and 70% cleaning duties.
Requirements
* Minimum two months experience as a Receptionist/Host.
* Minimum one year of experience in Housekeeping.
* Strong command of English (written and spoken).
* The right to work in UK ( Sharecode )
* DBS check ( optional )
* Willingness to relocate and reside at the hotel (if required).
What We Offer
Full time contract directly with the employing company.
Salary: £41,700 per annum, monthly payment.
Training: Mandatory training program at a cost per month. This is a company policy requirement for all new hires.
Optional only:
Accommodation: on-site accommodation provided by the employing company at a cost per month. Candidates may opt out if accommodation is not needed.
No Upfront Costs:
All deductions for accommodation ( if you need accommodation ) training are applied only after employment begins.
Available Locations and Openings:
* Staines-upon-Thames, Heathrow T5 by Sunday 3 positions
* Sunday Box Hill Burford Bridge Hotel 2 positions
* Winchester Wessex Hotel by Sunday 6 positions
* Exeter Rougemont Hotel by Sunday 4 positions
* Holland House Hotel Cardiff by Sunday 8 positions
* Walton Hall Hotel & Spa by Sunday 6 positions
* Bristol Grand Hotel by Sunday 4 positions
* Atlantic Tower Liverpool by Sunday 6 positions
Key Responsibilities:
* Perform detailed inspection and quality assurance checks across assigned areas to maintain brand-mandated levels of cleanliness, presentation, and guest comfort.
* Identify and report preventive maintenance requirements, room discrepancies, and lost & found incidents through prescribed digital or manual reporting channels.
* Deliver guest service interactions with courtesy and precision, in line with Belvilla Service Behavioural Standards.
* Comply with all health, safety, and environmental protocols, including local regulatory norms and Belvilla Hygiene Management Guidelines (BHG).
* Ensure proper calibration, storage, and upkeep of cleaning tools, housekeeping carts, and material inventories in accordance with audit and compliance schedules.
* Support front-of-house operations by welcoming guests with a professional demeanor consistent with Belvilla Guest Experience Framework.
* Administer room allocation systems, reservations, and guest communication workflows through designated Property Management Systems (PMS).
* Handle telephonic, digital, and in-person guest correspondence with efficiency and data-confidentiality compliance.
* Coordinate seamlessly with housekeeping, maintenance, and operations control teams to optimize room readiness and turnaround timelines.
* Maintain accurate documentation of guest profiles, billing records, and transaction reports, ensuring compliance with Belvilla Finance Control Policies.
* Execute cash and digital payment handling, invoice issuance, and reconciliation in alignment with internal audit controls.
* Provide destination and property-related information, facilitating guest mobility and local experiences in accordance with Belvillas Host Culture Principles.
* Execute comprehensive guest room and public-area servicing in accordance with Belvilla Brand Standards and defined Standard Operating Procedures (SOPs).
* Conduct systematic linen management, bed-making, and inventory replenishment of in-room amenities and bathroom consumables, ensuring adherence to hygiene benchmarks.
Application Process
Interviews will be conducted via online video directly with the hiring team, where a detailed job description will be provided. We are committed to a professional and transparent recruitment process.
How to Apply
Submit your application, including your CV.
Join Our Team
Be part of a dynamic hospitality group dedicated to excellence.
We value seriousness, professionalism, and a passion for guest satisfaction.
Apply today to start your career with us!
Thank you for your interest!
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