Tenancy Administrator - Lettings Department
We are seeking an experienced and highly organised Administrator to join a busy Lettings Department, providing essential support to the Tenancy Renewals team.
This is a hybrid role, working between Head Office in Springfield, Chelmsford, and home.
The successful candidate will play a key role in supporting rent reviews, tenancy renewals, and associated administrative processes within a fast-paced property environment.
Key Responsibilities
* Liaise with Lettings Branch Managers to obtain and review rent recommendations
* Manage landlord rent review correspondence via DocuSign and internal systems
* Process landlord instructions and distribute actions to relevant coordinators
* Prepare rental figures and supporting data for rent review recommendations and tribunal cases
* Assist in the preparation and coordination of rent review tribunal cases
* Process general inquiries from landlords and tenants in a timely and professional manner
* Maintain accurate and up-to-date property and tenancy records on the CRM system
* Provide general administrative support to the Tenancy Renewals team
* Process and transfer rent review data between Microsoft Excel and internal CRM systems
* Assist with the preparation and issuing of tenancy-related notices
Candidate Profile
We are looking for a proactive and detail-oriented administrator with strong organisational ability and a professional approach.
Essential Skills & Attributes
* Strong "can-do" attitude with excellent organisational and prioritisation skills
* Excellent written and verbal communication skills
* Strong attention to detail and accuracy
* Team-oriented with a professional and personable manner
* IT proficient, including Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly
Desirable
* Previous experience in residential lettings or property administration
* Familiarity with CRM systems and document management platforms
Salary & Benefits
* £26,000 - £28,000 per annum (depending on experience), with potential for progression
* Birthday day off each year
* Company pension scheme
* Hybrid working arrangement
* Training and development opportunities
* Company events and team activities
* Employee referral programme
Hours of Work
* Monday to Friday: 8:30 am - 5:30 pm
* No weekend working
Working Pattern
* Hybrid role: split between home working and Head Office (Springfield, Chelmsford)
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