What you’ll be doing
as a Field Engineer
1. Responsible for the identification and resolution of system leakage by step testing, partitioning of DMAs (planning & creation of LCA’s), flow/flush testing of district meters, boundary valve validation, waste meter maintenance & logging, sounding, correlation and pressure & flow logger deployment, and seepage investigations
2. Identify and resolve system issues impacting levels of service, such as Poor Water Quality, Poor Pressure Burst Pipes, etc. This may include fault findings, valve operation, system isolation, and system reconfiguration
3. Investigating and resolving customer enquiries and complaints by taking ownership of the issue and seeing it through to resolution.
4. Support day-to-day operations, including mains isolation, leak and pressure investigations, customer appointments, etc.
5. Safety & Wellbeing – Ensuring that all work is carried out by the TW safety standards and guidance.
6. Water Quality – Ensuring that all work is undertaken to the highest WQ standards.
7. Asset Standards – Ensuring that all work is completed under the appropriate asset standard and best-practice guidance.
What you should bring to the role
8. Appropriate educational level/qualification (e.g., NVQ Level 2 / City & Guilds / GCSE) or equivalent experience in either a water network or leakage role is highly desirable.
9. Understanding of key Company operating procedures relevant to specific roles.
10. Ability to use company IT systems and office software, particularly Excel (to manage plant hire list)
11. Good verbal and written communication skills, to interact with your colleagues and customers/stakeholders.
12. An uncompromising approach to Health, Safety and Wellbeing.
13. Passion and understanding of how to deliver exceptional customer experiences.
What’s in it for you?
14. Competitive salary up to £43,000 per annum, depending on skills and experience
15. Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays)
16. Company vehicle, fuel card, tools and PPE are provided.
17. Generous Pension Scheme through AON.
18. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.