Main purpose of job Medical Reception staff are representatives of the practice and therefore it is essential the post-holder will Ensure that patients are received in a courteous, reassuring and non-judgemental manner Ensure that patients needing urgent attention are seen in a logical and non-disruptive manner Explain practice arrangements to new patients and those seeking temporary help Ensure that correct procedures are carried out Undertake a wide range of clerical tasks, have excellent keyboard skills and knowledge of word processing and data inputting Be required to work on their own initiative and be first point of contact for the building in which they are based Provide a administrative and secretarial support function to the Practice To be able to work with minimum supervision within the parameters of this job description To be part of the multi-disciplinary team and to act as a team member Key result areas and main duties Reception duties Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols Offer patients an appointment booking service, by phone and face-to-face and administer the appointment booking system Prepare repeat prescriptions in accordance with the practice policies and protocols Processing and distributing incoming (and outgoing) mail Answer patient enquiries with the support of other practice staff as necessary Undertake all tasks associated with the day-to-day running of the computer system including links with patient services Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Advise patients of relevant charges, accept payments and issue receipts. Liaise with other receptionists in the organisation of clinics You are required to attend practice meetings Clearing and re-stock consulting rooms as required Making tea/coffee and performing occasional errands as requested To be involved and take part in training, audits and risk assessments as and when appropriate To undertake all other administrative duties necessary to support the smooth running of the Practice and as directed by the Assistant Practice Manager and Practice Manager To be aware of the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staff To ensure that all duties are carried out to the highest possible standard and in accordance with any current quality initiatives