A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customers as their primary focus, actively listening to their needs and providing considered product and styling options to enhance overall store performance.
As a Style Advisor, you will need to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager, you will stay up to speed on the latest styles and be the driving force behind service in-store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising customers on outfit building—whether for daywear, workwear, or wedding wear—will be second nature in your role. You will also strive to help achieve commercial objectives by finding the best style solutions for our customers.
Key accountabilities and KPIs include:
1. Actively greeting, assisting, and selling in a professional and consultative manner to build multiple sales, championing our high-quality premium products at all opportunities.
2. Delivering an inspirational vision of the TFG brand in store to drive performance by maintaining high standards of visual merchandising.
3. Operating an electronic Point of Sale system, handling transactions accurately with care, while anticipating future opportunities to engage customers.
4. Assisting in all tasks required for the smooth day-to-day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination.
About You
We will provide full training and ongoing support to ensure you have all the tools to succeed. We need you to be reliable, motivated, flexible to work on a rota basis, and capable of balancing shifting priorities. Excellent communication skills and a flair for engaging in a customer-facing environment are essential, as is sharing your product knowledge and styling expertise. Customer-centric and detail-oriented, you will take pride in your work, focused on adding value and maximizing every commercial opportunity in store.
About Us
Founded in 1979, Phase Eight is a design-led womenswear brand that has grown significantly while maintaining its integrity as a trusted retailer and market leader. We are dedicated to dressing women of all ages for all occasions, in fashionable and versatile clothing. Our focus is on flattering silhouettes created with quality fabrics, featuring modern florals and contemporary details. We believe in the power of the perfect dress to make women feel as amazing as they look.
Since becoming part of TFG London in 2015—a listed retail conglomerate owning Phase Eight, Hobbs London, and Whistles—we have experienced growth and development across the business.
TFG London Inclusion and Diversity Statement:
We are committed to creating an inclusive culture that welcomes, develops, and celebrates diversity of backgrounds, experiences, cultural references, ideas, and opinions. We aim to foster an environment where difference is respected, encouraged, and celebrated, allowing everyone to bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives appreciated.
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