Do you want to manage a team to deliver the best customer service possible? We are on the lookout for a dynamic and proactive Front of House Manager to take charge of the entire front-of-house team at our boutique fitness studio in London. In this role, you'll play a pivotal part in crafting exceptional experiences for our members. While overseeing some operational services, we're particularly interested in candidates who can bring a fresh perspective to the front-of-house domain. The perfect fit for this position will be a strategic thinker with outstanding leadership skills. Your primary focus will be leading and inspiring our team to consistently deliver top-notch customer service. Salary: To be discussed Working Hours: 40 hours p/w (minimum) Leave: 25 Days per annum (plus bank holidays). Complimentary membership to have full access to all classes, biohackings and discounts on retail and treatments. Complimentary membership for plus 1 once probation has been passed. This is an opportunity to be part of a dynamic, innovative, and purpose-driven company focused on health, wellness and relaxation. The Responsibilities: - Team Leadership: Inspire and guide the Front of House team, fostering a cohesive environment that promotes exceptional service delivery. - New Hire Inductions: Conduct comprehensive company inductions for new team members, ensuring they are equipped with the knowledge and tools to excel in their roles. - Health and Safety Oversight: Implement and maintain health and safety protocols, ensuring compliance and a safe environment for both customers and staff. - Compliance and Safety: Ensure compliance with safety regulations, maintain a safe environment for customers and employees, and implement necessary protocols. - Budget Oversight: Collaborate with the finance team to develop and manage budgets, control costs, and identify areas for financial improvement. - Customer Experience: Work closely with customer service teams to maintain high standards of customer satisfaction and resolve any operational issues promptly. - Operational Strategy: Develop and implement strategies to optimise operational efficiency, streamline processes, and improve overall performance. The Person should have, Excellent Communication Skills Customer Service Oriented Professionalism Problem-Solving Abilities Multitasking and Organisation Patience and Empathy Adaptability Product and Service Knowledge Positive Attitude Team Player Your recruiter for this role is Evgenia Koroleva, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.