Job Description
HOURS: Full time and part time available. Harmless operate a 4-day working model with full time staff working 32 hours per week.
SALARY: £23,078 per annum, pro rata, rising to £24,512 per annum, pro rata, upon successful completion of a six-month probationary period.
TIMELINE: Application window will close at 12pm on Monday 13th May 2024. Interviews will take place in the week commencing 20th May 2024.
Please note: Ability to travel across the region is an essential part of this role.
BENEFITS
Harmless CIC values its staff and offers a wide range of benefits to everyone who works here. We’re committed to developing talent and supporting colleagues to have great careers. To support with that, some of the benefits we offer include:
* Six standard weeks annual leave per annum plus bank holidays, on entry, increasing up to seven standard weeks. *
* Occupational sick pay up to six standard weeks per annum. *
* Employer pension contribution up to 8%. *
* Other staff reward and recognition initiatives that operate throughout the year.
* Access to Harmless’ CPD accredited specialist training
* Access to Harmless’ annual CPD accredited national self-harm and suicide prevention conferences.
* Other outstanding CPD opportunities including an opportunity to develop areas of special interest around self-harm, suicide prevention and suicide bereavement.
*These benefits are linked to our employee loyalty programme and gradually increase based on the number of years of continuous employment. More information is available on request.
Please note: In order for you to be successful in applying for the above position you should be eligible to work in the UK or hold a relevant work visa. Clinical quality, safeguarding and integrity are at the heart of what we do.
During the application process you are required to:
* Attend an interview in person.
* Give details for us to complete Reference checks.
* Complete an enhanced DBS disclosure.
MAIN PURPOSE AND SCOPE OF THE JOB
* At the heart of our service is that hope and recovery is possible, and that with the right support and help life can get better. You will be part of a service that adheres, upholds, and has faith with this ethos in all aspects of the operation.
* To provide a range of practical interventions and administrative support designed to promote the recovery and wellbeing of our service users including (but not limited to):
o Financial support e.g. budgeting, debt management, accessing and applying for benefits, and financial literacy.
o Housing support e.g. housing and tenancy rights and access, homelessness prevention.
o Employment support e.g. job searches and interview skills.
o Social engagement support e.g. accessing community projects to reduce social isolation.
* To support the recovery of service users by reducing barriers and increasing access and engagement in activities and practical support that will improve their quality of life of the communities we serve.
* To support and collaborate with the wider clinical team by providing administrative support with practical interventions.
* To manage caseloads of people experiencing practical and complex needs such as financial advice, welfare rights, housing concerns or employment-related issues.
* To conduct comprehensive assessments of individuals' needs and challenges.
* To develop and implement personalised action plans focusing on practical solutions, ensuing progress is monitored and adjusted accordingly as required.
* To provide expert knowledge, advice, and guidance on a range of theme including debt management, housing support, social engagement, and financial and benefits support.
* To work collaboratively with other professionals and organisations to ensure a holistic support system for individuals.
* To maintain accurate and confidential records of all activities.
* To provide an assertive outreach approach across the region, to promote a preventative and early intervention to people of all ages at risk and groups of concern. This will include both direct client work and innovative outreach initiatives.
* To work innovatively and collaboratively with communities of need to promote health and recovery amongst individuals by using and demonstrating a range of non-clinical and practical interventions that promote coping and resilience and overcome crisis.
* To promote and improve access to Harmless’ wider psychological care and support services.
* To ensure that clients are engaged in the appropriate external services and partners to meet their longer-term support needs.
* To meet and exceed key performance indicators (KPIs) on both an individual and service level.
* To co-ordinate, where necessary a safeguarding response in line with local practices and services to ensure that an individual is safe and has a coordinated package of care to ensure they survive their crisis in the most helpful manner for them.
* To support the management and leadership team to uphold the short term, medium term, and long term organisational and the clinical and support team's objectives.
OTHER DUTIES AND KEY RESPONSIBILITIES
* To undertake collaborative multidisciplinary work to promote recovery, improve access to practical support and uphold safety for the communities of need.
* To uphold and assist referral pathways for service users and reduce stigma associated with seeking help for self-harm, suicide crisis and suicide bereavement and/or working with other services to promote the most effective care package for the individual.
* Willingness to travel and flexibility to meet the demands of the business are essential. Candidates must either be able to drive and have access to a car or be willing to access alternative means of transport (e.g., public transport)
Person Specification
Skills, knowledge, and experience
* Organisational: An alignment with Harmless CIC values, ethos, and standards, including a proven commitment to continuous improvement. (Essential)
* Quality: A track record for upholding the highest standards of service provision and organisational performance, informed by the needs of our stakeholders and service users. (Desirable)
* Resilience: An ability to perform in a demanding and challenging working environment and an ability to recognise own support needs (Essential).
* Service user Focus: An energy and passion for delivering the best clinical experience for our service users, ensuring their voice is heard. (Essential)
* Building Relationships: A history of building effective relationships and maintaining key client and stakeholder engagement. (Essential)
* Specialism: Financial regulations and systems, benefits systems, housing law and policy, employment and labour market and local resources and networks (Essential).
* Knowledge and experience within the field of mental health, self-harm and suicide prevention; including policy on both on a local and national level. (Desirable)
* People skills: Working collaboratively across our organisation, operations, and teams, simplifying, and removing complexity, and motivating teams, creating a vision and strategy. (Essential)
* Data and insights focus: Ability to read and use data and/or evidence to make informed decisions, measure success, and monitor performance in line with organisational priorities. (Essential)
* Teamwork: Ability to work independently, with a good use of initiative and also be able to work collaboratively and openly within a team. (Essential)
* Continuous improvement: Be open to feedback, support and the development of new skills within the role and clinical team. (Essential)
About us
Harmless is a Community Interest Company – CIC for short. This is a company with social aims, so we operate like a charity but with a great dedication to sustainability.
That means that whilst we seek grant and charitable funding we also operate a business (our training department) which generates income. All the money we raise then goes straight back into the operation to fund vital and life-saving services.
We have different pathways in our service, and different staff working across these pathways and these also operate in different localities.
Harmless is the registered Company responsible for managing and overseeing a variety of projects and initiatives including: The Tomorrow Project, The Harmless Academy and Fearless.