We are currently seeking a Housing Triage Officer to join a busy frontline housing team within a local authority in Exeter. This role is ideal for someone with strong knowledge of housing law, a passion for supporting vulnerable individuals, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
·Be the first point of contact for people who are homeless or at risk of homelessness, providing advice face-to-face, over the phone, and by email
·Carry out detailed assessments and manage a personal caseload in line with the Homelessness Reduction Act 2018
·Develop creative housing solutions by working closely with partners including outreach services, hostels, and support agencies
·Deliver tailored, person-centred advice and advocacy, supporting clients with housing rights, benefits, budgeting, and more
·Take proactive steps to prevent homelessness, including mediation with landlords or family, and arranging emergency or temporary accommodation
·Work with vulnerable and high-need clients, safeguarding individuals and making appropriate referrals to adult or children's services when needed
·Contribute to statistical reporting, case reviews (e.g. MARAC), and support the achievement of housing and homelessness strategy goals
About You:
·Strong knowledge of housing legislation, especially the Homelessness Reduction Act
·Excellent communication and problem-solving skills
·Experience working with vulnerable people or those with complex needs
·Able to travel for meetings and home visits as required
How to Apply