Job Description Job Title: Retail & Events Operations Manager Location: Royal Botanic Garden, Arboretum Place, Edinburgh, EH3 5NZ Competitive salary plus Sodexo Benefits 40 Hours Required to work 5 days out of 7, varied days every week The world-famous Royal Botanic Garden Edinburgh have a fantastic permanent opportunity for a Retail & Events Operations Manager to join a unique sanctuary where truly magical events flourish. Set in 70 acres of abundant gardens, it commands panoramic views of Edinburgh’s iconic city skyline, and just a mile north of the centre, it's a treasure trove of natural wonders dating back more than 350 years. Job Introduction At Heritage Portfolio, we’re searching for a Retail & Events Operations Manager to bring strong leadership and drive to our café and event spaces across the Royal Botanic Garden Edinburgh—John Hope Gateway, Terrace Cafe, East Gate Lodge and The Caledonian Hall. You’ll set the bar for beautiful, high-standard food and service that feels genuinely warm and attentive, creating an environment where guests feel delighted and teams feel proud. What You'll Do: Join a motivated and high performing team seeking to reinforce a fantastic reputation at a world class venue. Lead a dynamic and engaging team providing them with support and inspiration to achieve their objectives in delivery of a varied and exciting retail and events offer. With a clear focus on customer service and feedback, you’ll ensure that any issues raised or identified are dealt with promptly and professionally. Devise and implement innovative training to help maintain the highest of standards. Maintain, update and ensure all SOPs are communicated, implemented and reviewed on a timely basis. What You Bring: Passion and energy to drive innovation and standards in looking after our 1m annual visitors Minimum five years’ experience in events and retail hospitality Natural creative and innovative flair with a genuine love of food and an eye for detail Excellent people management skills, with a desire to share knowledge and best practice Industry awareness from high street to high end events Ability to multi-task and provide clear and concise communication. Professional, motivated, driven, flexible and enthusiastic Ability to innovate solutions and prioritise workload Personal Licence holder (alcohol) Food Hygiene Level 2 certified Good working knowledge of Excel, Word and Microsoft Outlook What we offer: Working with Heritage Portfolio is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer: Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement. The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card. A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo Flexible and dynamic work environment Access to ongoing training and development programs Countless opportunities to grow within the company. Ready to be part of something greater? Apply today! We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.