Telephone Receptionist Location: Hybrid – 1 day a week in the Wilmslow Office We’re Citation – one of the UK’s leading names in HR, Employment Law, Health & Safety, and all things compliance. But we’re not your typical service provider. What sets us apart? Our people. They bring not just expertise, but personality, passion, and a genuine love for what they do. The Role We’re on the lookout for a vibrant and confident individual to join our brilliant Client Support team. In this role, you’ll be at the heart of delivering an outstanding experience to our clients – making sure every interaction is smooth, helpful, and genuinely supportive from start to finish. It’s a fast-paced environment, with the team handling between 400 to 600 calls each day from a wide range of clients who need to speak with our HR, Health & Safety, and Client Support experts. That means we need someone who’s not only a fantastic communicator but also thrives under pressure, stays cool-headed, and knows how to make every caller feel looked after. • Speaking to a wide range of people – from junior team members to senior decision-makers – all over the phone. • Handling back-to-back calls with confidence, clarity and a genuine passion for helping people. • Asking the right questions to gather key information quickly and accurately. • Logging client details with care and precision, ma...