£30,000 plus bonus
Location
Northampton, Northamptonshire
Salary
£28,000 - £30,000 per annum
Job Title
Customer Experience Coordinator (Maternity Contract 18 months FTC, Full-time hours)
Summary
Do you enjoy working with technical products and international customers? Are you a fluent French speaker? This role offers an excellent opportunity to join a forward‑thinking company focused on its people. As a Customer Experience Coordinator, you will provide exceptional B2B customer service, using your internal sales skills to support expansion within the business.
Duties and Responsibilities
* Diagnose customer product requirements and provide solutions.
* Manage the sales process from lead to customer.
* Provide quotes and pricing to customers.
* Complete all sales support administration tasks accurately and effectively, including processing sales orders and quotations.
* Consult with customers regarding the correct product for them.
* Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.
Skills and Experience
* At least 2 years of experience within a customer experience, customer support, or sales role.
* An inquisitive mind and passion for learning about technical components.
* Fluency in English and French.
* Good organisational skills.
* Excellent customer care skills and telephone manner.
* High level of concentration and excellent attention to detail.
* Confidence and experience to develop the role and make it your own.
* Good working knowledge of CRM or e‑commerce platforms such as HubSpot, Zendesk or similar.
* Proficient in Microsoft Office: Word, Excel.
Benefits
* 40 hours per week, Monday to Friday.
* Office‑based, work from home every Friday with early finish at 2:15 pm.
* Flexible working, ‘Smart Time’ after probation.
* 25 days of annual leave plus bank holidays.
* Contributory Paycare scheme.
* Annual salary review.
Further Information
Experience will be managed in accordance with GDPR.
#J-18808-Ljbffr