Working collaboratively with clinical and operational colleagues, the post holder will contribute to the development and implementation of local policies and procedures, ensuring these are effectively communicated, embedded and supported through training and guidance.
Responsibilities
* Manage administrative services across the Community Care Group, ensuring efficient, high-quality and patient-focused delivery.
* Oversee the effective day-to-day running of all administrative functions, identifying and resolving operational issues.
* Ensure robust governance systems are in place, including management of Datix incidents and Subject Access Requests.
* Deliver hands‑on administrative support where required, ensuring continuity of service across teams.
* Ensure staff rotas and workforce planning are effectively managed using systems such as Health Roster.
* Monitor attendance, sickness, punctuality and annual leave, ensuring compliance with Trust policies.
* Manage staff relations, addressing performance issues, resolving conflicts and supporting teams through change.
* Ensure compliance with Trust policies on confidentiality, information governance and data protection across all services.
* Oversee administration of facilities and resources, including stock management and procurement.
* Manage financial processes, including invoice authorisation and ensuring compliance with financial procedures.
* Support delivery of local, Trust and national performance targets, working closely with senior management teams.
* Deputise for the Admin and Performance Manager, attending meetings and representing the service as required.
* Work collaboratively with administration managers to standardise processes, templates and systems across services.
Qualifications
* Educated to NVQ Level 3 (or equivalent experience) with evidence of continuous professional development.
* Proven experience in supervising or managing administrative teams within a healthcare or large organisational setting.
* Strong understanding of administrative systems, processes and service delivery within a complex environment.
* Experience of workforce management, including recruitment, supervision, appraisals and HR processes.
* Knowledge of confidentiality, GDPR and information governance requirements.
* Ability to manage competing priorities with strong organisational and problem‑solving skills.
* Excellent communication and interpersonal skills, with the ability to build effective working relationships.
* Competent in IT systems, including Microsoft Office, with experience of data reporting and analysis (e.g. Excel, Power BI desirable).
* Ability to work collaboratively with clinical teams, senior leaders and external stakeholders.
* Proactive, adaptable and resilient, with a positive approach to change, continuous improvement and maintaining high standards.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester.
Benefits
* NHS Pension Scheme - A generous and secure pension with significant employer contributions
* Annual Leave Entitlement - Starting at 27 days (plus bank holidays), rising with length of service
* Flexible Working Opportunities - Supporting a healthy work-life balance through flexible and agile working options
* Learning & Development - Access to ongoing training, leadership programmes and career progression opportunities (e.g. CMI, apprenticeships)
* Health & Wellbeing Support - Staff wellbeing initiatives, occupational health services and access to employee assistance programmes
* Salary Sacrifice Schemes - Including Cycle to Work and car lease schemes
* NHS Discounts - Access to a wide range of discounts via the Blue Light Card and NHS staff offers
* Inclusive & Supportive Culture - A strong commitment to equality, diversity and inclusion, with active staff networks
* Staff Recognition - Opportunities to be recognised through awards and local recognition schemes
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