Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technologyor multiple X-ray technologiesto address each customers unique security application requirements. Role Overview Responsible for the day to day coordinating of the field service team. To ensure day to day activities is being actioned in a timely manner and customer requests dealt with consistently. Key tasks include engineer job allocation, planned maintenance, customer quotes, Call Centre Activity and other service-related activity working alongside Service management 1. Ongoing tasks within the ERP daily include field service allocation, booking planned maintenance for contracted customers, issuing service quotations and raising new service orders 2. Responsible for coordinating new installations (non-project related) in EMEA service, ensure end to end support and full ownership from new Sales booking to customer invoicing/handover to Service delivery 3.