Your role
This role this involves delivery of technical knowledge to the Technical Experts to drive positive results on individual claims and for the claims teams overall.
You will support the team to achieve improved technical performance and indemnity/quality targets whilst delivering the defined customer service proposition. You will spend the majority of your time guiding the team, resolving queries, and developing the teams professional and technical capabilities where appropriate.
Acting as a supporting mechanism to the Technical Experts as a source of technical referral for claims handlers in the Property claims team.
Coaching the team with multi-faceted and higher value claims, with a view to increasing license levels in the team to 10K.
Maintaining a small caseload of £10k claims that aren’t Adjuster led where appropriate and required.
About you
You will be guiding and coaching the team to increase professional & technical capability, so you will have good experience of resolving or facilitating resolution of multi-faceted claims queries and problems that the team have escalated, working closely with the wider team to ensure effective technical performance.
Experience of ensuring the correct technical outcomes on supplier supported claims, particularly managed repairs or buildings loss validations.
What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.
We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.