The impact you’ll make
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
What you’ll do
* Process guest check-ins, assigning rooms and activating room keys
* Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
* Answer, respond to and process all guest calls, messages, questions or concerns
* Give guests information and directions regarding property and local areas of interest
* Process check-outs and resolving any disputed charges
* Process payments and room charges
* Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
* Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
* Support with training, coaching and developing the Front Office team in order to support associate development and engagement
What we’re looking for
* A warm, people-oriented demeanour
* A team-first attitude
* Positive outlook and outgoing personality
* Flexibility, problem-solving skills and multi-tasking ability
* Experience in a similar role
* Knowledge of Opera PMS would be an advantage