Job DescriptionJob Title: Medical Receptionist / Administrator Employer: Silverdale Medical Practice Location: Pendlebury Health Centre, 659 Bolton Road, Pendlebury, Manchester, M27 8HP Hours of Work: 25 hours per week Monday to Friday, 1.30pm 6.30pm Contract Type: Permanent Responsible to: Practice Manager / Deputy Practice Managers Job Summary The Medical Receptionist / Administrator will provide a high-quality, professional and patient-focused reception and administrative service. The post holder will act as a key point of contact for patients, clinicians and external services, supporting safe patient access and the efficient day-to-day running of the practice. The role requires excellent communication skills, the ability to manage competing priorities, and a commitment to confidentiality, accuracy and teamwork within a busy general practice environment. Key Duties and ResponsibilitiesReception and Patient Services Act as the first point of contact for patients attending or contacting the practice Answer incoming telephone calls in a courteous and efficient manner Support patients with appointment booking and access to appropriate services Navigate patients through the practices triage and appointment systems Deal with patient queries and requests sensitively and professionally Register new patients and update patient demographic details accurately Receive and manage requests for prescriptions, sick notes and test results in line with practice protocols Administrative Responsibilities Process incoming and outgoing clinical correspondence Scan, code and file documents accurately on the clinical system Support clinicians with administrative tasks as required Manage workflow tasks and ensure timely action Maintain accurate and up-to-date patient records Support recalls, audits and patient communications when required Communication and Team Working Work collaboratively with the reception, administration, clinical and management teams Liaise effectively with external organisations including hospitals, community services and PCN colleagues Escalate issues appropriately to senior staff when required Contribute to a positive and supportive team culture Confidentiality and Governance Maintain strict patient confidentiality at all times in accordance with GDPR Adhere to practice policies, procedures and protocols Work in line with CQC requirements and NHS standards Report any concerns relating to patient safety, safeguarding or information governance Professional Development Undertake training and development as required Participate in practice meetings, training sessions and appraisals Keep skills and knowledge up to date relevant to the role General Responsibilities Be flexible and adaptable to meet the needs of the service Support service improvement initiatives Carry out any other reasonable duties appropriate to the role Disclosure This post is subject to a Disclosure and Barring Service (DBS) check.