The General Manager is responsible for the overall leadership, operations, and profitability of Whelans Pubs. This role ensures exceptional customer experiences, maintains high operational standards, drives financial performance, and leads a motivated and high-performing team. The General Manager will uphold the pubs brand, culture, and reputation while ensuring compliance with all legal and safety requirements.
Key Responsibilities
Operations Management
Oversee daily pub operations, ensuring smooth and efficient service.
Maintain high standards of cleanliness, safety, and presentation throughout the venue.
Ensure compliance with licensing laws, health and safety regulations, and company policies.
Manage opening and closing procedures and oversee cash handling controls.
Financial Performance
Deliver revenue and profit targets through effective cost control and sales strategies.
Manage budgets, labour costs, stock levels, and waste control.
Analyse financial reports and implement actions to improve performance.
Oversee stock ordering, inventory management, and supplier relationships.
Team Leadership & Development
Recruit, train, and develop staff to deliver excellent customer service.
Create staff schedules that meet business needs while controlling labour costs.
Lead by example and foster a positive, inclusive, and high-performance culture.
Conduct performance reviews and provide ongoing coaching and feedback.
Customer Experience
Ensure all guests receive outstanding service and hospitality.
Handle customer feedback, complaints, and queries professionally.
Maintain a welcoming, friendly, and vibrant pub atmosphere.
Support and drive events, promotions, and community engagement.
Compliance & Safety
Ensure full compliance with licensing, health & safety, and food hygiene regulations.
Maintain accurate records and ensure all legal requirements are met.
Promote a safe working environment for staff and customers.
Requirements
Essential
Proven experience as a General Manager, Pub Manager, or similar leadership role in hospitality.
Strong leadership and team management skills.
Excellent financial and commercial awareness.
Strong organisational and problem-solving abilities.
Excellent communication and interpersonal skills.
Knowledge of licensing laws and health & safety regulations.
Desirable
Experience managing high-volume pubs.
Personal Licence Holder (or willingness to obtain).
Experience with stock control and hospitality management systems.
Key Competencies
Leadership and team development
Customer-focused mindset
Commercial awareness
Decision-making and problem-solving
Time management and organisation
High standards and attention to detail
Working Hours
Full-time role, including evenings, weekends, and public holidays, as required by business needs.
Performance Measures (KPIs)
Revenue and profit performance
Customer satisfaction scores and feedback
Staff retention and engagement
Compliance and audit results
Operational efficiency and cost control
Benefits
Competitive salary
Performance-based bonuses
Staff discounts
Training and career development opportunities
Company pension scheme
Paid annual leave
Whelans Pubs is an equal opportunity employer committed to creating an inclusive and welcoming environment for both staff and customers.
TPBN1_UKCT