Neighbourhood Manager
Location: Hybrid / Oxford. Salary: £17,500. Contract: 11 Month FTC. Hours: 17.5 hours per week (2 full days and 1 half day). Office requirement: Wednesday in the Oxford office. DBS: Standard DBS required. Driving: Full UK driving licence and access to own vehicle essential.
Service Care Solutions are currently recruiting on behalf of a well-established housing provider for a part-time Neighbourhood Manager to support the delivery of high-quality neighbourhood and tenancy management services across the Oxford area. This is an excellent opportunity for someone with housing, community, tenancy, neighbourhood, resident services or complaint resolution experience who enjoys a varied, resident-facing role and is confident managing cases independently.
The Role
As a Neighbourhood Manager, you will be responsible for managing a patch of properties and helping to ensure residents live in safe, well-managed and thriving communities. The role will involve a mix of estate-based work, resident engagement, case management and partnership working.
Key Responsibilities
* Carry out estate, scheme and property inspections to ensure high standards of cleanliness, safety and maintenance.
* Manage neighbourhood and tenancy-related issues including noise complaints, disputes and safeguarding concerns.
* Support vulnerable residents and signpost or escalat[e] concerns where appropriate.
* Liaise with internal teams and external agencies regarding repairs, compliance, safety and resident wellbeing.
* Build strong relationships with residents and act as a visible point of contact within the community.
* Maintain accurate records, update systems and manage a busy caseload effectively.
* Attend meetings, represent the organisation externally and support with legal or court-related matters where required.
* Gather resident feedback and contribute to service improvements.
About You
We are keen to hear from candidates who have experience in a customer-facing or community-based role, particularly within housing, local authority, social care, tenancy support or complaint handling environments.
Ideal Candidate
* Experience managing resident or customer cases independently.
* Strong communication skills and the confidence to challenge behaviour appropriately where needed.
* Experience handling complaints, tenancy issues, ASB-related matters or safeguarding concerns.
* Good organisational skills and the ability to manage competing priorities.
* Strong written skills and accurate record-keeping ability.
* Good IT skills and confidence using case management or CRM systems.
* Awareness of safeguarding and when to escalat[e] concerns.
* A full UK driving licence and access to your own car.
Desirable
* Knowledge of tenancy law, ASB processes or building safety.
* Experience supporting vulnerable residents or managing complex cases.
* Training in safeguarding, mediation, ASB or health and safety.
* Housing association or local authority experience.
This is a great opportunity for someone looking for a flexible part-time housing role where they can make a real difference to residents and communities.
How to Apply
For more information or to apply, please contact: George Westhead.
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