Our client is a leading infrastructure services and engineering company, where innovation meets purpose. They deliver vital services across the UK, supporting public sector clients with facilities management, engineering, and operational excellence. This role sits within our Avon and Somerset Region, managing three key establishments under a PFI contract.
As a Regional Operations Manager, you will report to the Account Manager/ Director and be responsible for delivering operational excellence and achieving revenue targets across a portfolio valued up to £10 million. You'll lead a team of up to 20 people, ensuring statutory compliance, customer satisfaction, and continuous improvement across three court sites.
Provide day-to-day operational support to Site Managers, with a commitment to visit each site at least once every two weeks.
Ensure all sites maintain full statutory compliance, with inspections scheduled and completed ahead of expiry dates.
Support Site Managers in managing client relationships and maintain a visible presence with local stakeholders.
Lead the effective induction of new Site Managers into the contract, the wider Amey organisation, and their specific site responsibilities.
Establish clear responsibilities and performance objectives for Site Managers.
Assess and address training needs to ensure Site Managers are competent and confident in their roles.
Chair monthly client reporting meetings and provide consistent performance feedback through regular one-to-one sessions.
Conduct mid-year and annual performance and development reviews, agreeing on tailored personal development plans.
Communicate local and company-wide updates through structured team briefings.
Oversee the management of the P&L across the ASC account, ensuring financial targets are met.
Identify and address performance shortfalls through structured improvement plans.
Analyse contract performance and ensure key insights are communicated effectively across sites.
IWFM, NEBOSH).
Must have a valid UK Driving license.
Excellent customer relationship management and communication skills.
A deep understanding of health and safety legislation and compliance.
Technical awareness and the ability to analyse data and drive performance.This is a temporary to permanent opportunity, offering a daily rate of between £230 per day dependent on experience plus a company vehicle.
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