Customer Service Assistant - Swansea To help and encourage customers to have a fun experience, while observing safe sensible behaviour. To assist in serving Customers at reception or Caf as required Major Objectives: Marshall the customers on Ninja Course Continuously monitor Health and Safety Demonstrate excellence in Customer Service Provide guidance to customers and demonstrate techniques if required Watch out for misbehaviour and clamp down Contribute to the smooth running of parties in co-ordination with caterer Serve on reception desk as required Take and check in bookings following health and safety rules- safety brief video and waivers signed and attached before banding. Answer telephone and make sales calls Take card payments Provide excellence in customer relations giving guidance and support Sell branded items at reception Issue coloured wrist bands Maintain cleanliness throughout day Assist in cleaning at end of the day including vacuuming park and cleaning wash rooms Note: This job description is intended to outline the objectives and duties involved in the role but we are a small organisation and all staff are expected to pitch in where necessary Relationships Work closely with other Marshalls, Receptionists and Caf Assistants engendering a close team working ethic. Work closely with Supervisors and Management in meeting objectives Full Training will be given in all aspects of your role prior to you working alone.