Office Administrator / Customer Service Administrator
East Grinstead
Full Time, Office Based - Permanent - 8.30am - 4.30pm
Salary: £28,000 - £30,000 per annum + benefits including 20 days holiday + Bank Holidays, Parking, Pension, Free Perks and team events!
Are you an organised and enthusiastic individual looking to be a part of a dynamic Head Office team? Our client, based in East Grinstead, is seeking a motivated Office Administrator to support day-to-day operations. If you thrive in a fast-paced environment and enjoy delivering exceptional customer service, we want to hear from you!
What You'll Do
* Customer Orders: Take customer orders via phone, online, and email, ensuring accuracy and efficiency.
* Order Processing: Enter orders into our CRM system (training provided) and track them throughout the delivery process.
* Communication: Be the first point of contact for customer queries and complaints, answering all incoming calls professionally and courteously.
* Liaison with Drivers: Coordinate with our driving team to arrange the collection of rejected or returned goods.
* Administrative Support: Print required delivery invoices on time and assist with general office tasks as needed.
* Issue Resolution: Tackle delivery issues promptly and escalate any concerns to the relevant management team.
* Accounts Support: Assist the accounts department if payments are overdue, ensuring smooth financial operations.
Key Skills We're Looking For
* Proven skills within a Customer Service and Administration capacity
* Proficiency in computer applications including Outlook, Word, and basic Excel
* Excellent communication skills, both verbal and written
* Ability to work independently while being part of a collaborative team
* Strong telephone etiquette and customer service skills
* A keen eye for detail to maintain accuracy in order processing
Why Join Us
* Permanent Position: This is a fantastic opportunity to secure a long-term role in a thriving industry.
* Supportive Environment: Enjoy working in a friendly and upbeat team within a collaborative Head Office atmosphere where your contributions are valued.
* Training Provided: We invest in our team with comprehensive training to help you succeed.
* Career Growth: As the organisation grows, so do opportunities for advancement.
If you're ready to take the next step in your career and join a vibrant team that values customer satisfaction and teamwork, apply today!
How to Apply
Ready to make a difference? Send your CV outlining your relevant experience to us online, or email debbie.foster@office-angels.com
Office Angels is an employment agency and equal opportunities employer. We are committed to creating an inclusive environment that supports individuals of all backgrounds. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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