Customer Contact Officer at Progress Housing Group. A competitive salary of£29,361 in recognition of your skill and dedication. A permanent contract for stability with training to help obtain new skills and experience. Hybrid working to support work life balance where it matters. Join Our Legacy of Change and Community Progress Housing Group and our dedicated team of 900 colleagues has been more than a housing provider; we've been a catalyst for positive change. We can proudly reflect on the countless lives we've impacted - providing safe homes and supporting independence. We're proud of our journey, standing by our communities through every season of life. Together, we are committed to making a positive difference every day. Our Values At Progress Housing Group, our values drive everything we do: We are people-focused - we treat everyone fairly and understand the diverse needs of our customers and colleagues. We are forward-thinking - we search for and implement innovative solutions to overcome challenges. We are genuine - we are open, honest, and energetic in all that we do. We are expert - we use our knowledge and expertise to provide the best possible service. We are collaborative - we work together with partners, tenants, and communities to achieve more. Your Role As a Customer Contact Officer, you will provide a first point of contact response to queries, you will answer customer calls, emails, webchats and visits across a number of areas. What We Are Looking For To be successful in this role, you should have: Organisational and problems solving skills The ability to adapt to change Good communication skills A friendly and professional attitude The ability to be a team player who puts the customer at the heart of everything you do. Why Progress Housing Group? This is a fantastic opportunity to join a supportive team where you can make a real impact. At Progress Housing Group, we offer an opportunity for professional development and growth within a company that truly values its people. If you are ready to make a difference and grow your career with us, apply today! Application Closing Date: 13th July 2025 at 23:59pm Interview Date: w/c 21 st July 2025 We are committed to creating a diverse and inclusive workplace. We encourage all qualified individuals to apply and particularly encourage applications from people in underrepresented groups.