Job Description
The RoleWe are looking for an experienced Vehicle Service Advisor to be the link between our customers and workshop team.Youll organise vehicle bookings, keep customers informed, and make sure repairs and servicing run smoothly from start to finish.This role suits someone who enjoys customer interaction but understands how a busy workshop operates.What Youll Be DoingWelcoming customers and discussing vehicle issuesBooking vehicles into the workshop systemPreparing service and repair estimatesCommunicating with technicians about work requiredUpdating customers on progress and costsOrdering parts when neededManaging invoices, payments, and paperworkSupporting warranty claims and service plansMaintaining accurate customer recordsDelivering excellent customer service at all timesWhat Were Looking ForExperience as a Service Advisor, Automotive Receptionist, or similar roleGood understanding of vehicle servicing and repairsStrong customer service and communication skillsOrganised and able to handle multiple jobsComfortable using workshop or DMS computer systemsFull UK driving licence preferredBonus Skills (Not Essential) Multi-brand vehicle experienceWarranty administration knowledgeSales or upselling experienceFull system training provided.TPBN1_UKTJ