HCL Tech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We are powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
Experience Required: 10+Years.
Job Description:
As a ServiceNow Technical Architect, you'll be a pivotal leader, responsible for designing and guiding the implementation of robust and scalable ServiceNow solutions. You'll work closely with clients and development teams to translate complex business requirements into technical architectures that drive efficiency and innovation across the platform.
Key Responsibilities:
* Architectural Leadership: Lead the design and architecture of complex ServiceNow solutions, ensuring alignment with enterprise architecture standards, best practices, and client business objectives. This includes high-level and low-level technical design.
* Platform Strategy & Roadmapping: Develop and articulate ServiceNow platform strategies and roadmaps, identifying opportunities for leveraging out-of-the-box capabilities, integrations, and strategic customizations.
* Technical Advisory & Governance: Act as a subject matter expert and technical advisor to clients and internal teams, providing guidance on platform capabilities, performance optimization, security, and scalability. Establish technical governance to ensure solution integrity.
* Requirement Analysis & Solution Design: Collaborate with business stakeholders to gather and analyze complex requirements, translating them into comprehensive technical designs and architectural blueprints for ServiceNow implementations.
* Cross-Module Expertise: Possess deep technical knowledge and architectural experience across a broad range of ServiceNow modules, including but not limited to:
* Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management.
* Security Operations (SecOps): Vulnerability Response, Security Incident Response, Security Dashboards.
* IT Service Management (ITSM).
* IT Operations Management (ITOM).
* Customer Service Management (CSM).
* Integration Design: Design and oversee the implementation of complex integrations between ServiceNow and other enterprise systems, leveraging various integration methods (e.g., REST, SOAP, JDBC, MID Server).
* Technical Oversight & Quality Assurance: Provide technical oversight to development teams, ensuring adherence to architectural patterns, coding standards, and performance best practices. Participate in code reviews and ensure solution quality.
* Prototyping & Demonstrations: Lead the creation of technical prototypes and conduct demonstrations of proposed ServiceNow solutions, showcasing platform capabilities and addressing client requirements.
* Performance Tuning & Optimization: Identify and address performance bottlenecks, ensuring the scalability and optimal performance of ServiceNow applications.
* Advanced Scripting & Development: Possess expert-level experience with ServiceNow scripting (Server-side JavaScript, GlideRecord, GlideSystem, UI Policies, Business Rules, Client Scripts, Script Includes) and the development of custom applications.
* Agile Leadership: Guide agile development teams from a technical perspective, ensuring that user stories and technical tasks align with the overall architectural vision and delivery goals.
* Platform Evolution: Stay current with the latest ServiceNow features, releases, and industry trends, applying new knowledge to enhance architectural designs and client solutions.
Skills required:
* Extensive experience as a ServiceNow Technical Architect or in a similar lead architectural role.
* Demonstrated ability to design and implement end-to-end ServiceNow solutions across multiple modules.
* Deep understanding of the ServiceNow platform architecture, data model, and security framework.
* Expertise in ServiceNow best practices, including platform governance, performance optimization, and security hardening.
* Proven experience with large-scale ServiceNow implementations and complex integrations.
* Strong analytical and problem-solving skills with the ability to articulate complex technical concepts to both technical and non-technical audiences.
* Experience with Agile development methodologies.
* Relevant ServiceNow certifications (e.g., Certified Master Architect, Certified Technical Architect, Certified Application Developer, Certified System Administrator).
Platform expertise required: ServiceNow GRC & SecOps.