Salary: £45,000 - 55,000 per year Requirements: IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask and IT Glue Initial remote diagnostics experience along with analysis and monitoring Willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Experience of Microsoft cloud solutions including Office 365, Backup/DRaaS, Entra ID & IaaS Knowledge of InTune & Conditional Access Technologies and email security Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching Proven experience managing client system security Experience of MSP and/or Hospitality is advantageous but not essential Responsibilities: Answer incoming calls to Service Desk, logging and actioning end-user service requests in PSA system Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Provide timely updates on tickets to end-users via telephone, email, and PSA systems such as Autotask Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols Respond to escalations from First Line Engineers by offering support and technical advice Install, maintain, and troubleshoot client hardware and software in accordance with company standards Set up new devices for our client base, both Windows and Mac Maintain and update accurate client site documentation via IT Glue Comply with companys Information Security policies and procedures Propose improvements to client systems and services Manage time efficiently and plan the day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve technical knowledge through company training and self-study Provide out-of-hours support to our clients on a rota basis Technologies: Cloud Firewall Hardware IaaS Support Office 365 Security TCP/IP Windows More: At Netteam tX, we recognise and develop talent, aiming to retain it through career opportunities. Our culture focuses on continually refining our skills and knowledge, both collectively and individually. We encourage creativity and innovation, believing that our people are what make us great. This position is offered on a permanent, full-time basis in Manchester, with a competitive salary. last updated 8 week of 2026