Overview
Business Support Officer (Household Support Fund) – Job Switch.
Role overview: provide administrative and business support to the Household Support Fund Project within the Compliance & Strategy team, delivering efficient systems, handling correspondence, and ensuring accurate recording of information to support residents in need.
Key Duties/Accountabilities
* Handle a range of correspondence, including letters, emails, and telephone enquiries, ensuring issues are prioritised and escalated appropriately.
* Maintain confidentiality in all aspects of work.
* Accurately record information using SharePoint and Microsoft Excel in a timely and efficient manner.
* Update case management systems with relevant documentation and notes to support accurate case tracking.
* Provide administrative support to other teams within the Compliance & Strategy service as required.
* Undertake any other duties commensurate with the level of the post to ensure the effective operation of the department.
Skills & Experience
* Strong customer service and communication skills, with the ability to deal sensitively with a diverse range of enquiries.
* Proven experience in a busy, customer-facing environment.
* Excellent IT skills, including proficiency in Microsoft Office applications and electronic filing systems.
* Ability to produce high-quality correspondence and maintain accurate administrative systems.
* Demonstrated ability to handle confidential information with discretion.
Qualifications & Employment Details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Other
* Industries: Administrative and Support Services
Location: Bromley, England, United Kingdom
Note: This description reflects the role and typical duties; references to postings or applications are not guarantees of current openings.
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